Field service
Field Service Management Software for Growing Teams
VectraManage helps field service companies dispatch technicians, track interventions in real time, manage client relationships and bill their services — without juggling multiple tools.
In this guide you will learn:
- What field service management software is
- Key features for field service teams
- Who uses FSM software
- Frequently asked questions
Table of contents
What is Field Service Management Software?
Field service management (FSM) software helps companies that send technicians to customer sites manage the full service lifecycle — from work order creation and technician dispatch to completion and invoicing. VectraManage combines FSM with a built-in CRM and billing platform.
Key Features for Field Service Teams
- Work order dispatch with real-time status tracking
- Technician assignment and workload management
- Client and site management with equipment history
- Mobile access for technicians in the field
- Quote generation and invoice creation on completion
- Preventive maintenance scheduling
- Service contracts and recurring billing
- KPI dashboard and performance reporting
Who Uses Field Service Management Software?
FSM software is used by HVAC contractors, electrical companies, plumbing services, elevator maintenance firms, IT field service teams, medical equipment service companies and any business that dispatches technicians to customer locations.
Frequently Asked Questions
What is the difference between FSM and CMMS?
FSM focuses on dispatching technicians to customer sites and managing the customer service relationship. CMMS focuses on maintaining internal assets and equipment. VectraManage covers both — making it ideal for companies that do both contract maintenance and field service.
Does VectraManage have a mobile app for field technicians?
VectraManage is fully responsive and works on any smartphone or tablet — no app download required. Technicians can access all their work orders, client details and equipment history from the field.